Patient Satisfaction Scores
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients’ perspective of hospital care. While many hospitals collect information on patient satisfaction, HCAHPS (pronounced “H-caps”) created a national standard for collecting and public reporting information that enables valid comparisons to be made across all hospitals to support consumer choice.
Three broad goals shape the HCAHPS Survey. First, the survey is designed to produce comparable data on patients’ perspectives of care that allows objective and meaningful comparisons among hospitals on topics that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve quality of care. Third, public reporting serves to enhance public accountability in healthcare by increasing transparency. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful and practical. More information about HCAHPS Surveys can be found at http://www.hcahpsonline.org/home.aspx
The Medicare Beneficiary Quality Improvement Project (MBQIP) is a quality improvement activity under the Medicare Rural Hospital Flexibility (Flex) grant program of the Health Resources and Services Administration’s Federal Office of Rural Health Policy (FORHP). The goal of MBQIP is to improve the quality of care provided in critical access hospitals (CAHs), by increasing quality data reporting by CAHs and then driving quality improvement activities based on the data. This project provides an opportunity for individual hospitals to look at their own data, measure their outcomes against other CAHs and partner with other hospitals in the state around quality improvement initiatives to improve outcomes and provide the highest quality care to each and every one of their patients.
NCMC MBQIP Reports
Community Health Needs Assessment
North Canyon Medical Center (NCMC), located in Gooding, Idaho, is a nonprofit corporation that operates a 15-bed Critical Access Hospital in Gooding County, Idaho. The Medical Center provides comprehensive inpatient, emergency, and outpatient services to the residents primarily of Gooding County and the surrounding areas. NCMC has undertaken a community health needs assessment; a process driven by recent passage of the Patient Protection and Affordable Care Act, which requires tax-exempt hospitals to conduct needs assessments every three years. The purpose of the community health needs assessment is to uncover unmet health needs that exist within the community NCMC serves. Through the assessment, input is gathered from the community and applicable needs are prioritized, with an implementation strategy created to address the prioritized needs.
2016 Health Needs Assessment (CHNA) Implementation Strategy
This Implementation Strategy report summarizes NCMC’s plans to address the prioritized needs from the 2016 CHNA. The hospital recognizes that the Implementation Strategies in this report are to be used as a guide and will serve as a framework in addressing the identified needs. As the hospital moves forward, many resources, ongoing commitments and partnerships will be necessary to effectively assist in creating healthier communities in Gooding County and surrounding areas.
Community Benefit Statement
North Canyon Medical Center plays a critical role in the delivery of healthcare in Gooding County as well as working to improve the healthcare of people in our region. As a non-profit hospital, NCMC has a fiduciary obligation to provide benefits to those we serve. Each year NCMC provides thousands of dollars in Community Benefit. Please view the PDF file linked below for the categories and benefits amounts…