Thank you for bearing with me the past couple of years while we constructed new facilities, changed our governance structure, added services, and began designing a leadership structure to meet the needs of a growing organization. These changes have challenged us all, but we now have a framework in place to best support the outstanding care that you all have continued to provide in the midst of these distractions. During the upcoming year, leadership is going to increase its focus on quality and patient satisfaction. Together, our goals will be to: 1) Deliver the best healthcare; 2) with the best outcomes; 3) at the most economical value to our patients.
We will have to work together and communicate honestly and frequently to improve in these areas. Group forums, departmental meetings, one-on-one conversations and informal gatherings will be planned and encouraged throughout the year. All members of the NCMC family are invited and encouraged to share ideas on ways we can fulfill our commitment to deliver excellent healthcare and provide a satisfying experience for patients.
Providing quality care in a caring environment is part of the brand we have established, and is the fabric of our organization. Protecting this legacy to our patients is the commitment we make to one another and must never waiver. I am so blessed to have spent almost nine years at North Canyon and to have been part of these exciting changes. I look forward to continuing this journey with all of you!